Shipping policy

Shipping Policy

Overview

Busso Engineering manufactures and supplies specialist automotive carbon fibre components. Due to the nature of composite manufacturing, many products are produced in small batches or made to order.

We aim to provide accurate lead times wherever possible; however, manufacturing times may vary depending on product availability, production schedules, and order complexity.

Processing and Manufacturing Times

Orders for in-stock products will normally be processed within 3 business days.

Made-to-order or limited-production items will be subject to the lead time stated at the time of purchase.

Estimated production times are provided as guidance only and are not guaranteed delivery dates.

Where unforeseen circumstances affect production timelines, we will notify customers as soon as reasonably possible.

UK Delivery

Orders shipped within the United Kingdom will be dispatched using a suitable tracked delivery service.

Delivery times will vary depending on the courier selected and are outside of our direct control once the order has been dispatched.

Customers will receive tracking information where available.

International Delivery

We offer international delivery where available.

International customers are responsible for ensuring that:

  • the delivery address provided is accurate;

  • the product complies with any local vehicle regulations or import requirements;

  • any customs duties, import taxes, or clearance charges are paid where applicable.

Busso Engineering is not responsible for delays caused by customs processes, import restrictions, or local authorities.

Shipping Damage

All products are inspected and appropriately packaged before dispatch.

If a product arrives damaged, customers should:

  1. retain all packaging materials;

  2. photograph the packaging and product damage;

  3. contact us within 14 days of delivery.

We will assess the issue and work with the customer and/or delivery provider to resolve the matter.

Delivery Issues

Customers are responsible for providing accurate delivery information at the time of purchase.

We cannot accept responsibility for delays, losses, or additional costs caused by:

  • incorrect delivery addresses;

  • failure to accept delivery;

  • missed delivery attempts;

  • courier access issues.

Inspection Upon Receipt

Customers should inspect all products upon delivery and before installation.

Any concerns regarding damage, manufacturing defects, or incorrect items should be reported before fitting or modification of the product.

Installation, modification, or use of a product after a defect should reasonably have been identified may affect eligibility for replacement or remedy.

Lost Deliveries

Where a tracked delivery is confirmed as lost by the courier, we will work with the courier and customer to investigate and resolve the issue.

We cannot replace or refund orders that are confirmed as successfully delivered to the address provided by the customer.

Changes to This Policy

We reserve the right to update this shipping policy from time to time. The latest version will be made available through our website or other appropriate channels.

Last updated: July 2026