Refund policy

Returns & Refunds Policy

Returns

We offer a 14-day returns period from the date you receive your order.

To be eligible for a return, the item must:

  • Be unused, unfitted and in the same condition as received.

  • Be returned in its original packaging with all supplied components, documentation and accessories.

  • Be accompanied by proof of purchase.

To request a return, please contact us at support@bussoengineering.com before sending any items back.

If your return is approved, we will provide instructions on how and where to return the item. Returns sent without prior authorisation may not be accepted.

Automotive Parts

Many of our products are engineered automotive components. For health, safety and quality reasons, we cannot accept returns of parts that have been:

  • Installed or fitted to a vehicle.

  • Modified, painted or otherwise altered.

  • Damaged during installation or removal.

  • Used in service.

Please inspect all parts before installation. If you believe there is an issue with your order, contact us before attempting to fit the product.

Damaged, Incorrect or Faulty Items

Please inspect your order upon delivery.

If your order arrives damaged, is defective, or you have received the incorrect item, please contact us as soon as possible at support@bussoengineering.com. Where possible, please include photographs of the item and packaging so we can investigate and resolve the issue promptly.

If a product is confirmed to be faulty or supplied incorrectly, we will arrange an appropriate remedy in accordance with your statutory rights.

Custom & Made-to-Order Products

Many Busso Engineering products are manufactured to order or produced in limited production batches.

The following items cannot normally be returned unless faulty:

  • Custom-made products.

  • Personalised items.

  • Special order items manufactured specifically for a customer.

  • Products modified at the customer's request.

If you are unsure whether your order is classed as a custom or made-to-order product, please contact us before purchasing.

Exchanges

If you require a different product, the quickest option is to return the original eligible item (subject to this policy) and place a new order once your return has been accepted.

European Union & UK Consumer Cancellation Rights

Where applicable under UK or EU consumer legislation for distance sales, you may cancel your order within 14 days of receiving your goods without giving a reason.

To qualify for cancellation:

  • The item must be unused and unfitted.

  • It must be returned in its original condition and packaging.

  • Proof of purchase must be provided.

Please note that cancellation rights do not apply to products that have been manufactured to your specifications or clearly personalised.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds will be made to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact support@bussoengineering.com.

Return Shipping

Unless the item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning items.

We recommend using a tracked and insured delivery service, as we cannot be responsible for items lost or damaged during return transit until they have been received by us.

Contact

If you have any questions regarding returns, refunds or warranty claims, please contact:

Email: support@bussoengineering.com